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We sell both new and quality-checked iPhones. New devices are sold as-is. Quality-checked devices are sourced, inspected, graded, and documented before sale — you will always know the condition grade before you pay anything.

Yes. Every quality-checked device goes through a seven-point inspection: battery health, screen and display condition, iCloud activation status, button and port functionality, physical condition grading, and a factory reset before you take it home.

Grade A devices have minimal visible wear. Grade B devices have light cosmetic marks but are fully functional. Grade C devices have noticeable wear that is disclosed upfront. All grades are fully functional — the grade refers to cosmetic condition only, unless otherwise stated.

30-day limited functionality warranty covering hardware defects present in the device at the time of delivery. Cosmetic wear consistent with the stated condition grade is not covered.

Yes. Every quality-checked device is confirmed free of iCloud activation locks before sale. We verify this as part of our inspection process.

Choose a device and a plan route. Direct customers normally pay 60% first and pay the balance on the written due date or schedule. Employer-backed customers require employer and payroll approval. The device is released only after approval, signed terms, and the handover records are complete.

The standard direct-customer plan starts with 60% of the device price. An employer-backed plan may use a different employee contribution, which must be stated in the written employer programme offer.

A direct customer pays Pulseown Mobile on the due date or schedule in the written plan. An employer-backed customer needs a participating employer to verify employment and approve the payroll deduction before the device is handed over.

Each plan runs for the period stated in your written offer. Every due date is shown in the written offer.

No. The total cost shown in your plan is the total you pay. We do not add undisclosed origination fees, service charges, or other additions mid-plan.

Valid identification, a working phone number, and an affordability review are required. Employer-backed plans also require employer participation and payroll approval.

Full ownership of the device transfers to you after your final scheduled payment has been received and confirmed. There are no additional steps, fees, or conditions beyond completing your agreed payment plan.

If a payment is missed, our team will contact you through your registered channels to discuss the situation. We encourage customers to reach out proactively at support@pulseownmobile.com if they anticipate difficulty. Full details are in our Installment Terms.

Early repayment terms are detailed in our Installment Terms document. Please contact us at support@pulseownmobile.com to discuss early repayment options.

Yes. Your payment plan and schedule are confirmed in writing before you make any payment. You will also receive receipts for each payment made.

Returns accepted within 7 calendar days of delivery where the device materially differs from its stated condition or has an undisclosed defect.

If a device materially differs from its stated condition or description, contact us immediately at support@pulseownmobile.com. We will review the situation and work to resolve it in line with our Returns & Refunds Policy.

You can reach our team by email at support@pulseownmobile.com, by phone at +233 500 741 015, or via WhatsApp at +233 500 741 015. Our business hours are Monday–Saturday, 8 AM – 8 PM.

We aim to respond to all support messages within one business day. WhatsApp and phone enquiries during business hours are typically answered faster.