How it works
From walking through our door to full ownership — here is every step of the Pulseown Mobile process, explained plainly.
Visit and See Available Devices
Come to our store to see the iPhones we currently have available. Each phone shows the model, storage, colour, condition grade (A, B, or C), and any known details about the device's condition.
- Model, storage, and colour shown
- Condition grade clearly stated
- Known defects disclosed upfront
Review Your Payment Plan
Before you pay anything, you receive a written breakdown of your plan: the deposit amount, each scheduled payment, the total cost, and the date on which ownership transfers to you.
- Full schedule in writing
- Total cost shown upfront
- No hidden additions
Make Your Initial Deposit
To confirm your plan, you pay an initial deposit in-store. This secures the device for you and starts your plan. The deposit amount is 30% of the device price.
- Deposit confirms your plan
- Amount shown before you commit
- Receipt provided
Take Your iPhone Home
After deposit confirmation, your device is prepared in-store. It will be factory-reset, charged, and ready to use — you walk out with it the same visit.
- Factory reset and updated
- Charged and ready to use
- Leave with your phone the same visit
Make Scheduled Payments
Your remaining balance is paid in scheduled instalments according to your written plan. Payment dates and amounts are set in advance. Our support team is available if you have any questions.
- Fixed dates and amounts
- Payment receipts provided
- Support available throughout
Complete Ownership
Once your final payment is received, full legal ownership of the device transfers to you. No further obligations remain. The device is entirely yours.
- Ownership confirmed after final payment
- No conditions or extra fees
- Written confirmation provided
What every customer should know
These are the key terms explained in plain language. The full legal document is available on our Installment Terms page.
What are my obligations during the plan?
You are responsible for making payments on the agreed dates, keeping the device in reasonable condition, and not transferring or selling the device before completing the plan. Full details are in the Installment Terms.
What happens if I miss a payment?
We understand that circumstances can change. If you know in advance that a payment will be late, please contact us at support@pulseownmobile.com before the due date — early communication almost always leads to a better outcome. Where possible, we will work with you in good faith to find a solution, which may include a short deferral or a revised schedule. If a payment is missed without prior contact, we will reach out through your registered details. Under Ghanaian law, we are required to issue a written notice and allow a minimum of 14 days for you to remedy the missed payment before any further action can be taken. Full details are in our Installment Terms.
How do I contact support during my plan?
You can reach our support team at support@pulseownmobile.com, or by phone at +233 500 741 015, or via WhatsApp at +233 500 741 015. Our business hours are: Monday–Saturday, 8 AM – 8 PM.
When does ownership officially transfer?
Ownership transfers to you after your final scheduled payment has been received and confirmed. We will provide written confirmation of this. Until then, Pulseown Mobile retains certain rights over the device as described in the Installment Terms.
Ready to own a premium iPhone?
Contact our support team to get started. We will walk you through available devices, your payment plan options, and answer every question before you commit to anything.
No commitment to apply. All plans are reviewed and confirmed before any payment is required.